Shipping and Delivery

We manufacture to your exact customized requirements and depending on the products you have selected your order will typically require 6 to 8 weeks from time of order to shipping to your home.

Most furniture ships with full-service White Glove delivery by a West Bros Authorized Furniture Retailer in your area. When viewing the products in your cart, you will be given delivery options available for your order.

When viewing your cart and prior to proceeding to checkout, you will be provided three options:

Shipping method

Local Delivery
When choosing "Local Delivery," you will be asked to enter your postal or zip code; This will assist us to select the local delivery service provided by our Authorized Furniture Retailer. Using an experienced furniture retailer is the preferred method. If "Local Delivery" is not possible, you will need to choose either "Shipping" or "Store Pickup."

When choosing "Shipping", we will confirm if we can arrange transportation by In-Home Delivery Service that we have selected for your location.

Store Pickup

When choosing "Store Pickup", you will be provided 1 or more Authorized Furniture Retailer nearest to your location. Please select the most convenient retailer.

As soon as we receive your order, we will notify you via your preferred contact method of the expected date of shipping.

Where Do We Ship?

We ship to addresses within the United States and Canada. We cannot ship to hotels, P.O. boxes or Post Office destinations. Please contact us for shipping outside of the United States and Canada.

Receiving Your Order

When receiving your order and while delivery representatives are present, please inspect furniture thoroughly and note any damages to the product or packing on the bill of lading. If you sign for the merchandise with no exceptions noted, you acknowledge that it is free from defect or damage and West Bros Furniture shall not be responsible for repairs. If your concerns are written on the bill of lading and the product is deemed damaged or defective by West Bros Furniture, we will repair or replace all or part of the furniture at our expense.